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VAU.S. Department of Veterans Affairs

Errors and incidents

Things that are broken or being watched. Every entry names the people affected and the next human step.

Open incidents
2Needing action now
Being monitored
1Fix in test or under observation
Submissions affected
22Across all unresolved incidents
warning

Nothing here silently changed a claim

When a mapping cannot be reconciled, the write is refused and an incident is opened rather than a value being guessed. Every item below waits on a person.

Reference, system, owner, or wording
Status
Severity

Showing 5 of 5 incidents.

  • INC-2026-0031HighOpen

    Dependent writes rejected on a date-of-birth conflict

    Four 21-686c submissions could not be written because the dependent date of birth differs from the award record. The mapping refuses to overwrite a record it cannot reconcile.

    System
    Corporate database - Award dependents
    Owner
    Dependency team
    Opened
    August 5, 2026
    Submissions affected
    4

    Next human step

    A reviewer compares the submitted evidence against the award record and corrects one side by hand.

  • INC-2026-0029MediumMonitoring

    Reader timeouts on scans over 40 pages

    Uploads over roughly 40 pages exceed the reading window and fall back to manual entry. The upload itself always succeeds; only the pre-fill is skipped.

    System
    Document reader
    Owner
    Document services
    Opened
    August 2, 2026
    Submissions affected
    11

    Next human step

    Page-range splitting is in test. Watch the fallback rate through the end of the week.

  • INC-2026-0027MediumOpen

    Third-party links expiring before providers respond

    Seven routed 21-2680 sections expired unanswered at 14 days. Providers opened the link but did not finish in one sitting, and there is no resume path after expiry.

    System
    Third-party routing
    Owner
    Routing team
    Opened
    July 29, 2026
    Submissions affected
    7

    Next human step

    Veterans can re-issue a link from the tracker. A saved-progress option for providers is being scoped.

  • INC-2026-0024LowResolved

    Schema mismatch after the 21-0966 June revision

    The published schema still referenced two boxes that moved in the June paper revision, so those answers landed unmapped.

    System
    Intake and automation
    Owner
    Intake team
    Opened
    July 18, 2026
    Submissions affected
    2

    Next human step

    Resolved on July 22 with schema v3.1. The two affected submissions were re-mapped by hand.

  • INC-2026-0022LowResolved

    Duplicate acknowledgements from the delivery service

    A retry sent a second acknowledgement for 19 packages. No duplicate claims were created downstream.

    System
    Delivery service
    Owner
    Platform
    Opened
    July 11, 2026
    Submissions affected
    19

    Next human step

    Resolved on July 12. Retries are now keyed on the submission reference.

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